ENID

Volume Hotel | PasteurTerms & Conditions

1. Reservation Policy

Check-In Time : 15.00 WIB

Check-In is available 24 hours. You may check in anytime after 15.00 WIB.

Early Check-In Request is Not Guaranteed — strictly subject to Room Availability.

Government-issued photo ID is required upon Check-In.

Paid Early Check-In* is available** only on Weekday Check-Ins at the following rates:

  • from 06.00 WIB : 50% of Strict Rate
  • from 09.00 WIB : 25% of Strict Rate

*Subject to Room Availability.

**Not Available for Check-Ins that fall on Saturday and Sunday.

Check-Out Time : 12.00 WIB (Noon)

Paid Late Check-Out* is available at the following rates:

  • until 15.00 WIB : 25% of Strict Rate
  • until 18.00 WIB : 50% of Strict Rate
  • until 21.00 WIB : 75% of Strict Rate

*Subject to Room Availability.

Pricing

Price is quoted in Indonesian Rupiah (IDR).

Price includes Daily Housekeeping service, conducted between 08.00 – 17.00 WIB.

Payment

Upfront Full Payment is required to secure your booking.

Reschedule

Please check the Rate Rules you selected while making your Reservation through our Booking Page.

  • Strict Rate : No date or duration changes permitted.
  • Flexible Rate : Date changes are allowed.

*Reschedule Request must be submitted at least 2 days prior (D-2) to the Original Arrival Date. Subject to Room Availability. The rate will be adjusted to the Flexible Rate applicable on the New Arrival Date. Any excess payment will not be refunded. Maximum 3x Alterations per Booking Confirmation.

Cancellation & Refund

All reservations made through our Website are Strictly Non-Refundable.

In case of no-show or cancellation, 100% of the total booking amount will be charged.

Fraudulent Reservation

We reserve the right to cancel or modify reservations if it appears that guests have engaged in fraudulent or suspicious activity.

2. Rate Policy

Rates

Daily Rate as seen on our Website Room Page is subject to change without prior notice.

Variable Rate as seen on our Booking Page will fluctuate depending on demand, length of stay, and duration from Booking to Check-In at any given time.

Rate is only guaranteed once you have made your payment and received a Booking Confirmation.

Room Capacity

Original Capacity : Ideal number of adult guests based on the room's standard bed configuration.

Maximum Capacity : Maximum number of adults permitted in the room.

Extra Bed is currently not available.

Children Stay for Free — as long as no Extra Bed is required.

Days Definition

Weekdays : Check-In on Sunday, Monday, Tuesday, Wednesday and Thursday.

Weekend : Check-In on Friday and Saturday.

High Season : Holiday weeks such as Eid Holiday, End-Year Holiday, New Year Holiday, and Long Weekends.

3. Room Rules

Housekeeping

Housekeeping service is available daily between 08.00 – 17.00 WIB.

  • Service includes bed making, trash removal, bathroom refresh, and light cleaning.
  • Towels are replaced daily. Bed linens are changed every 2–3 days or upon request.
  • Rooms displaying a "Do Not Disturb" (DND) sign will not be serviced.
  • Additional cleaning requests outside service hours may incur additional charges.

No Smoking & Odor Policy

This is a non-smoking property.

  • Smoking is strictly prohibited inside all rooms and indoor areas.
  • Durian and other strong-smelling foods or drinks are not permitted inside guest rooms.
  • Any violation will result in a cleaning and deodorizing charge.
  • The hotel reserves the right to deduct applicable fees from the Security Deposit or charge the guest directly.

No Pets

Pets are not permitted inside the property.

Quiet Hours

Please respect other guests by keeping noise to a minimum between 22.00 – 07.00 WIB.

Outside Visitors / Non-Registered Guests

To ensure the comfort and safety of all staying guests, the following rules apply to non-registered visitors:

  • Visitors are permitted in the Lobby and common areas only.
  • Visitors are not permitted to enter guest rooms.
  • All visitors must report to and register their identity at the Front Desk before entering the property.
  • Visits are not permitted after 22.00 WIB.
  • The hotel reserves the right to refuse or terminate any visit that is deemed to be disruptive or a security concern.

Prohibited Activities

To maintain the comfort of all guests and the integrity of the property, the following activities are strictly prohibited throughout VOLUME HOTEL:

  • Organizing parties, gatherings, or events without prior written approval from hotel management.
  • Using rooms or property areas for commercial purposes, photo shoots, or content production without prior written approval.
  • Any form of illegal activity, including but not limited to the use or possession of narcotics and controlled substances.
  • Bringing sharp weapons, firearms, or other hazardous materials onto the property.
  • Violations may result in immediate termination of the stay without refund, and may be reported to the relevant authorities where applicable.

Loss & Damages

Guests will be liable to pay for any loss or damage to the Room or Furniture and Decorations inside the Room caused by themselves, their guests, or any person for whom they are responsible.

Inside the Room

Please act in a respectful manner inside our property — try to leave the room as neat as when you first entered.

Please refrain from moving furniture or decorations. If you must do so, please return everything to its original position before Check-Out.

4. Checking In

Security Deposit

A refundable Security Deposit is required upon arrival. The deposit will be returned after Check-Out, subject to room inspection and confirmation of no damage, loss, or policy violations.

Risk of Carrying Valuables

I fully understand the risk of carrying valuable items and hereby release the management of VOLUME HOTEL from all demands and responsibilities if any of my or other guests' valuables are lost while within the premises of VOLUME HOTEL.

Risk of Using Facilities

I fully understand the risks in using the facilities within the property and hereby state that I will pay attention to and comply with all applicable rules and regulations. I also release the management of VOLUME HOTEL from all demands and responsibilities should anything happen to me or other guests during the use of such facilities.

5. Force Majeure

VOLUME HOTEL shall not be held liable for any failure or delay in fulfilling its obligations caused by events beyond the reasonable control of management, including but not limited to:

  • Natural disasters (earthquakes, floods, volcanic eruptions, and similar events).
  • Fire, epidemic, pandemic, or public health emergencies declared by the government.
  • Government policies or regulations that restrict or prohibit operations.
  • Large-scale infrastructure disruptions that could not reasonably have been anticipated.

In the event of Force Majeure resulting in a reservation cancellation, VOLUME HOTEL will endeavor to offer the best available resolution to affected guests, including the option to reschedule. Refund decisions under Force Majeure conditions will be made on a case-by-case basis at management's discretion.

By completing this reservation, you confirm that you have read and agreed to all Terms & Conditions, Reservation Policies, and Room Rules.